Tips of the Trade Brought to you by Duke Energy
If You Make Overhead Contact

Electric Trouble/Outage
Duke Energy Carolinas:
Duke Energy Progress:
Florida: 800-228-8485
Indiana: 800-343-3525
KY/OH: 800-543-5599

811 Know what's below. Call before you dig.

Duke Energy Carolinas:
Duke Energy Progress:
FL: 866-372-4663
IN: 800-774-0246
KY/OH: 877-700-3853

What Happens When…?
You’ve followed all mandatory safety guidelines but, despite your best efforts, your equipment still contacts an overhead power line. What do you do now?

  • Immediately try to move the equipment clear, but only if you can do so safely.
  • Tell others to stay away and not to approach or touch the equipment.
  • Have someone immediately call 911 and Duke Energy.
  • Stay on the equipment until utility workers say it is safe to get off.

Leaving Your Equipment
If you must leave your equipment due to fire or other danger:

  • Jump as far away as possible so you don’t touch the equipment and the ground at the same time.
  • Land with your feet together.
  • Shuffle away with your feet close together and on the ground, or hop away on two feet, keeping both feet together.
  • Once you’re clear of your equipment, don’t return for any reason until you are advised by electric utility workers that the area is safe.

Would You Like to Know More?
Additional overhead and digging guidelines, case studies, instructional videos, and training tools can all be found, at no charge to you, on Duke Energy’s e-SMARTworkers website.

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