Tips of the Trade Brought to you by Duke Energy
If You Suspect a Natural Gas Leak

Duke Energy Emergencies
Carolinas: 800-769-3766
Florida: 800-228-8485
Indiana: 800-343-3525
Duke Energy Progress:

811 Know what's below. Call before you dig.

Florida: 800-638-4097
Indiana: 800-382-5544
Kentucky: 800-752-6007
Ohio: 800-362-2764
N. Carolina: 800-632-4949
S. Carolina: 888-721-7877

FL 866-372-4663
IN 800-774-0246
Electric meter and service removal: Completed in 3 working days for residential or non-residential properties.

KY/OH 877-700-3853
Electric meter and service removal: Completed in 10 working days for residential properties and 14 working days for non-residential properties.

Gas meter removal: Completed in 1-3 working days for residential or non-residential properties, with a minimum of 7 working days notice.

Abandoned gas service at main or curb valve: Completed in 1-10 working days, with a minimum of 14 working days notice.

NC/SC 800-653-5307
Electric meter and service removal: Completed in 5 working days for residential or non-residential properties.


Recognizing Gas Leaks
If you’re like most people, you’ve learned to rely on your sense of smell to detect a natural gas leak. In and around your home, that distinctive, sulfur-like odor is in fact a sure sign that natural gas is leaking from an appliance burner or pipe. But it’s not the only sign, especially on the job site. And in some cases, natural gas leaks don’t smell at all.

Duke Energy adds the odorant Mercaptan to natural gas. This odor, which is similar to sulfur or rotten eggs, helps most people smell a leak. But in some cases, the odor of natural gas can be masked by other smells, or the gas can be stripped of its odor. This is known as “odor fade.”

So be sure to rely on your eyes and ears (not just your nose) to detect the warning signs of a gas leak. Be alert for hissing or roaring sounds, dirt spraying or blowing into the air, continuous bubbling in water, or dead/dying vegetation in an otherwise moist area over or near a pipeline.

If Equipment Contacts a Gas Line or You Suspect a Leak
Protect yourself, your coworkers, and the public by taking the following steps:

  1. Evacuate the area immediately, including nearby buildings. Warn others to stay away.
  2. Leave the excavation open, and do not attempt to stop the flow of gas or fix the pipeline.
  3. Do not light a match, start an engine, or operate any electrical device—even a phone. A spark could ignite the gas.
  4. Abandon equipment.
  5. From a safe location, call 911 and Duke Energy. Call even if damage is a minor nick or scrape.
  6. Stay away from the area until safety officials say it is safe to return.
  7. Report the incident to your supervisor.

There’s No Such Thing as Minor Damage
Even a slight gouge, scrape, or dent to a pipeline, its coating, or a wire attached to or running alongside the pipe may cause a break or leak in the future. Report ALL gas line contacts to Duke Energy so crews can inspect the line and make the necessary repairs.

Would You Like to Know More?
Additional digging and overhead guidelines, case studies, instructional videos, and training tools can all be found, at no charge to you, on Duke Energy’s e-SMARTworkers website.

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