Tips of the Trade Brought to you by Duke Energy
Don’t Rely on Your Nose Alone!

Duke Energy Emergencies
Carolinas: 800-769-3766
Florida: 800-228-8485
Indiana: 800-343-3525
Duke Energy Progress:

811 Know what's below. Call before you dig.

Florida: 800-638-4097
Indiana: 800-382-5544
Kentucky: 800-752-6007
Ohio: 800-362-2764
N. Carolina: 800-632-4949
S. Carolina: 888-721-7877

FL 866-372-4663
IN 800-774-0246
Electric meter and service removal: Completed in 3 working days for residential or non-residential properties.

KY/OH 877-700-3853
Electric meter and service removal: Completed in 10 working days for residential properties and 14 working days for non-residential properties.

Gas meter removal: Completed in 1-3 working days for residential or non-residential properties, with a minimum of 7 working days notice.

Abandoned gas service at main or curb valve: Completed in 1-10 working days, with a minimum of 14 working days notice.

NC/SC 800-653-5307
Electric meter and service removal: Completed in 5 working days for residential or non-residential properties.


Natural Gas Leaks Don’t Always Have an Odor
Duke Energy adds an odorant, mercaptan, to natural gas that gives it its distinctive smell; many describe it as similar to sulfur or rotten eggs, but it may smell differently to you. However, sometimes this odor is not apparent. This may occur when a person has smelled the odor for too long, when the odor is masked by other smells, or if the odor is stripped from the gas through a physical or chemical process.

Look and Listen for Gas Leaks
Be alert for obvious gas leak sources, such as a damaged connection to a gas appliance, a pipeline that has been compromised during excavation activities, or a pipeline exposed by an earthquake, flood, or landslide. Use your senses of sight and hearing (not just your nose) to detect these common natural gas leak warning signs:


  • Dirt spraying or blowing into the air;
  • Continual bubbling in water;
  • Grass or plants dead or dying for no apparent reason.


  • A hissing, whistling, or roaring sound.

If You Suspect a Gas Leak…
Warn others and evacuate the area. Do not use matches, cell phones, radios, lighters, or anything else that could create a spark and ignite the gas. Leave the excavation open; do not operate pipeline valves or bury the line. From a safe location, call 911, call Duke Energy, and report the leak to your supervisor. Stay away from the area until safety officials say it is safe to return.

Would You Like to Know More?
Additional digging and overhead guidelines, case studies, instructional videos, and training tools can all be found, at no charge to you, on Duke Energy’s e-SMARTworkers website.

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