Arriving on the Scene

When you arrive at the scene of a fire involving electrical equipment, be sure your dispatcher has notified Duke Energy. Work with them in a unified command structure, and follow these precautions:

• Approach the scene cautiously after surveying from a safe distance. Look for electrical hazards, such as leaning utility poles and downed power lines. Mark any hazards with cones or barrier tape.
• Survey the scene for solar photovoltaic (PV) systems and batteries, and alert others to their presence.
• Consider all wires and equipment energized and dangerous (regardless of their size, type and insulation) unless you are otherwise notified.
• Keep all personnel and equipment at least 20 feet away from overhead power lines carrying up to 50,000 volts and farther away for higher voltages. Confirm line voltages and safety clearances with Duke Energy.
• Keep drones at least 200 feet away from power lines and other electrical equipment. If a drone crashes into electrical facilities, do not retrieve it yourself. Call Duke Energy immediately.
• Keep in mind that wind can move lines and equipment. Use a spotter to help you maintain the maximum possible distance.